Terms and Conditions
Terms of Service
Freelance Design Services
Last updated: December 2025
These Terms of Service (“Terms”) outline the agreement between Charlene Spiteri and the client for all freelance design services provided.
By engaging my services, you agree to the following terms.
1. Services
I provide creative services including, but not limited to:
Graphic design
Branding & visual identity
Packaging design
Digital & print assets
Social media content
Marketing collateral
Specific services, deliverables, timelines, and fees will be outlined in a written proposal, quote, or email agreement prior to
commencement.
2. Quotes & Scope of Work
All quotes are based on the agreed scope of work. Any work requested outside the original scope (including additional concepts, revisions, or formats) will be quoted separately and may affect timelines. Changes to scope must be agreed to in writing before work proceeds.
3. Payment Terms
- Payment terms will be outlined in your invoice or proposal.
- A deposit (typically 30–50%) may be required before work begins.
- Final files will be supplied once full payment is received.
- Invoices are payable within [7 / 14 / 30] days unless otherwise agreed.
- Late payments may incur a pause in work or late fees.
4. Revisions
- Quotes typically include [1–2] rounds of revisions unless stated otherwise.
- Revisions refer to reasonable refinements, not complete redesigns.
- Additional revisions will be charged at an hourly rate.
5. Client Responsibilities
To ensure smooth delivery, the Client agrees to:
Provide accurate and complete information
Supply content, copy, images, and approvals in a timely manner
Review work and provide feedback within agreed timeframes
Delays in feedback or content may impact delivery timelines.
6. Intellectual Property & Usage Rights
All design work remains the property of the Designer until full payment is received.
Upon final payment, the Client is granted usage rights for the agreed purpose.
The Designer retains the right to display completed work in portfolios, websites, social media, and promotional materials unless otherwise
agreed in writing.
Raw/source files (e.g. AI, PSD, INDD) are not supplied unless explicitly included in the agreement.
7. Third-Party Costs
Any third-party costs (printing, fonts, stock imagery, software subscriptions, licensing fees, etc.) are the responsibility of the Client unless otherwise stated.
8. Cancellations & Kill Fees
If a project is cancelled after work has commenced, the Client will be invoiced for work completed to date. Deposits are non-refundable.
If work is paused for more than [30] days, the project may be considered closed and require re-quoting to resume.
9. Liability
While every effort is made to deliver high-quality work, the Designer is not liable for:
Printing errors once artwork has been approved
Errors resulting from incorrect information supplied by the Client
Loss of revenue, profit, or indirect damages
The Client is responsible for final proofing and approval.
10. Confidentiality
Both parties agree to keep confidential information shared during the project private, unless disclosure is required by law.
11. Governing Law
These Terms are governed by the laws of Victoria, Australia.
12. Acceptance
Engaging services, approving a quote, or making payment confirms acceptance of these Terms of Service.